SRS Sales & Service Ltd
Terms & Conditions as of 01-01-18
Service and Repairs
All in house repairs are eligible for a free estimate of repair on return to SRS at your cost. This can be in the form of a Pro-Forma invoice if requested. In the event that you do not wish to go ahead with the repair, only return carriage will be charge unless instructed in writing to dispose of the item. Items will be returned upon full payment unless otherwise stated.
On-site service is available for larger products. Call out charges for on-site repairs are to be paid up front by one of the forms listed below in Payments.
Further charges for extra time and parts used will be charged upon completion of works carried out.
Payments
VAT is charged on all sales @ 20% (VAT No. GB 878 1294 82).We accept payment by Visa, Visa Delta, MasterCard, Switch, Maestro and American Express.
We do not accept Electron Card. Card payments can be made on-line or on our sales line 01582 536 346.
We also accept payments by cheque and BACS. Cheques and crossed postal orders are subject to clearance of 5 working days and should be made payable to “SRS”.
Purchase orders are only accepted from Schools, Local Authorities, Police Authorities, NHS and Government Departments where prior agreement has been made. Purchase orders are due for payment strictly with 30 days of invoice. Late payments will be charge at 3% for the first 2 months and then 5% for any consecutive month.
Only a minimum order charge of £5.00 can be accepted.
Orders & Delivery
When we receive an order every effort will be made to ensure the goods are delivered within times stated. In stock items ordered before 3pm will normally be dispatched the next working day (upon cleared funds) and be with you in 4/5 working days. Items stocked by manufacture may take longer and be upto 14 working days. Please call 0844 8000840 to check stock levels.
FastBuy Items brought before 3pm will be sent out same day for next working day delivery as long as they are in stock and subject to carriers availability,
Deliveries will be made by various carriers and may require a signature. Some items will be sent direct from the supplier.
Delivery is to the UK mainland only unless prior agreement is made.
Shortages and damaged goods must be reported within 7 days of date of receipt. Items sent incorrectly of our fault will be collected at our cost.
Warranties
SRS accept no responsibility to personnel injury or damage to property for spare parts that are purchased and not fitted by SRS personnel. On-site and in house repairs carried out by SRS personnel have a 30 day labour and parts warranty on any actual work carried out (excluding any type of blade). Any products replaced under warranty do not include a further warranty period.
New products sold by SRS and still under the manufacturer warranty are covered under their terms as stated on their or our site (copies available on request) but should be reported to us in the first instance by phoning our customer services on 01908 821182.
Returns Policy
i) Trade
At SRS we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 7-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item. For your protection when returning your item we recommend that you use a recorded-delivery service if the value of the return is more than £50.00. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If any item was ordered in error or returned as faulty and no fault was found a refund will be given (at the discretion of SRS) less a handling and restocking charge of 15% of the product cost and excluding any postage cost.
ii) Consumer
Consumers are given additional protect under the Consumer Protection (Distance Selling) Regulations 2000 if for any reason you are unhappy with your purchase, you can cancel your order up to seven days after the date you received the item if you wish to cancel you must contact us by email info@shredderrepair.co.uk. The item is to be returned in its original condition, a full refund will be given. For your protection when returning your item we recommend that you use a recorded-delivery service if the value of the return is more than £50.00. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
If any item was ordered in error or returned as faulty and no fault was found a refund will be given (at the discretion of SRS) less a handling and restocking charge of 15% of the product cost and excluding any postage cost.
For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website here.
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk/
You can get online advice from the National Association of Citizens Advice Bureau website at www.adviceguide.org.uk or the Office of Fair Trading at www.oft.gov.uk
Complaints Procedure
If you feel that you have cause to complain about anything to do with SRS, or the goods or service that you receive, Please contact us by any of the following methods:
Email info@shredderrepair.co.uk, Telephone 01908 821182, Post SRS Sales & Service Ltd. Any complaints will be responded to within 24 hours of there receipt, When you will be notified of the course of action that we will take to remedy the situation, If the problem cannot be sorted out immediately, we will keep you informed of the progress on a regular basis. Any complaints will be kept strictly confidential and reviewed periodically to see if any areas of the business can be improved and any failures cannot reoccur.
Liability
All shipping dates provided are approximate and are based upon prompt receipt of all necessary information from the Purchaser.
SRS shall not be liable for any loss or damage unless it is as a result of our negligence.
Important Information and Disclaimer
The following disclaimer is to be regarded as part of our web-site address www.shredderrepair.co.uk. our website and the offers contained therein are exclusively intended for Internet users within the United Kingdom.
Information made available on our Internet pages may contain links to pages which are not maintained by us (e.g. 'hyperlinks'). We cannot be held responsible for the content of such linked pages, unless we were to have full knowledge of incorrect, illegal or criminal content and the technical means to prevent visitors to our site from viewing those pages. All linked pages are checked at the time of publication on our website. However, we cannot be held responsible for subsequent changes or additional links to these pages, which are found to contain incorrect, illegal, or criminal content. Due to the special nature of Internet technology, we cannot warrant the integrity or accuracy of the information contained on our website. Links to external websites (e.g. via hyperlinks or banners) are not our responsibility, but rather the sole responsibility of the operator of the respective linked page. We hereby expressly declare that no illegal content was in evidence on the linked page at the time of establishing the link. We have no bearing on current or future presentations, content or authorship on linked pages. As such we do not wish to be associated with the content of linked pages updated after a link has been assigned to our website. Moreover, we do not endorse the content of external websites. Offers are Subject to Confirmation
All offers are subject to confirmation and are not binding. We reserve the right to alter, extend, or delete parts of or the totality of our product and service offering without prior notice. All offers are subject to availability.
Before using any product provided by us, please always refer to the instruction manual provided. If you have any problems please email: info@shredderrepair.co.uk . All prices are checked on a regular basses for errors.
Copyright
We endeavour to respect the copyright of all graphics, sound, video and text we use in our publications. Where possible, we use in-house or licence-free graphics, sound, video and text. All trademarks and trade names on our website are subject to current copyright legislation and the intellectual property rights of the trademark / trade name owner are respected. Even when brand names are referred to on a website, it should not be presumed that the brand has not been registered. The design and layout of our website pages are subject to international copyright provided this does not affect third party law. All unauthorised use, reproduction or distribution of page content without our prior agreement will be pursued legally.
Applicable Law
Our website is subject to English law.
Legal Validity of this Disclaimer
If any sections or individual terms of this statement are found at any point to be unenforceable, the content or validity of the remainder of this document will not be affected.
SRS Sales & Service Ltd 2007
Website Disclaimer:
Please Note: All prices including postage rates and warranties are valid for mainland UK only.
All product descriptions, specifications and prices were correct at the time of posting but are subject to change at any time.
All delivery times stated are approximate and outside our control when being delivered by third party carriers
If you are out of this area and would like to order please ring our Sales on 01908 821182 for up to date sales and postage rates, failure to meet with our terms & conditions will result in you order being cancelled and all monies refunded.
All Knifes & Blades must be purchased by persons over the age of 18. It is unlawful to sell products of this type to people under this Age. Any orders received deemed to have been placed by underage people will be cancelled and all monies refunded
